Its not an easy task to tackle the redesign of an online banking interface when you have to work to a legacy system.
The challenge for us was to work within the boundaries of what the existing system could do functionally but try to enhance the usability and branding to make it easier for the Bank’s customers to perform their daily tasks online.
A user typically wants to access their account, perform a set of tasks and get out as quickly as possible. Spending additional time figuring out how to perform each task is a usability no-no so our emphasis on this project was intuitiveness.
We began the project by mapping the various user journeys from the initial screen – the pages users most often access, and how they go about accessing them. We then reviewed the various tasks people perform on the system, from the Homepage, to the Account Balance screen and then applied methodologies and design enhancements to make the screens more intuitive and accessible.
We created a consistent colour palette across the system and the same with fonts, heading sizes and iconography and ensured the consistent placement of elements so the user does not have to spend time learning what / where everything is on each screen. Finally, we enhanced the Homepage layout and functionality so the users could get a useful snapshot of their monthly outgoings and spending.
Video by Bank of Cyprus Official
Interface design by navajo digital for the new 1Bank online banking system for Bank of Cyprus.